Refund Policy
💳 Refund Policy
At SocialPrimeHQ , your satisfaction is our priority.
However, due to the digital , automatic and irreversible nature of the services, refund requests can only be applied in specific cases.
✅ 1. Valid refunds
Refunds will only be issued if:
👉 The order has not been delivered within the maximum estimated time.
👉 There is a verifiable technical error on our part that prevents the correct execution of the service.
🚫 2. Completed Orders
Once an order has been:
👉 The process has begun
👉 Partially or fully delivered ,
It cannot be cancelled or refunded.
This is because the processes run automatically and cannot be reversed.
⚠️ 3. Customer errors
We are not responsible for orders placed with:
👉 Incorrect links
👉 Wrong users
👉 Poorly written or incomplete information provided by the client
In these cases, refunds do not apply .
📨 4. How to request a refund
If you believe your case qualifies for the valid refund policy, you can contact us:
Include the following in your message:
👉 Order number
👉 Date
👉 Clear explanation of the reason
We will respond as soon as possible to review your request.